Subscription and Payment: Common Questions

Questions about subscriptions arrive in similar forms, and four dominate. Which currency? Saudi riyals. What is the billing cycle? Monthly or annual, and annual costs less than twelve separate months. Can I upgrade later? Yes, at any time, without your link changing or anything you built being lost. Do you store my card details? No — payment happens on a secure page hosted by the payment provider, and your card details do not pass through AurCard. The rest of what gets asked is answered below.

Which currency are prices in?

Saudi riyals. Every published price — 29, 59 and 99 monthly, and 269, 549 and 899 annually — is in SAR.

If you are paying from outside Saudi Arabia with a card in another currency, your bank may apply its own exchange rate or conversion fee. That is between you and your bank and has nothing to do with AurCard.

Monthly or annual: what is the actual difference?

An amount you can calculate yourself:

Photo by Yohan Marion on Unsplash

Pro: 29 × 12 = 348 SAR paid monthly, against 269 annually.

Basic Shop: 59 × 12 = 708 SAR, against 549 annually.

Pro Shop: 99 × 12 = 1,188 SAR, against 899 annually.

The saving is close to two months on every plan.

Candid advice regardless: do not start annually in your first month. Subscribe monthly, use the tool properly for a month or two, and confirm it has entered your working routine. Then move to annual.

Committing annually on day one, before knowing whether you will use it, is paying for a possibility rather than a need.

How does payment work, and is it secure?

Payment is made by card through a secure payment page hosted by the payment provider, not inside AurCard's own pages.

In practice that means your card details — number, expiry and security code — are entered directly with the payment provider and do not pass through or get stored on our servers. This is the standard arrangement for subscription services, and its purpose is to keep payment data within the scope of the party specialising in protecting it.

The accepted payment methods are shown to you on the payment page itself at the moment of checkout.

If you see an error during payment, the common causes are few: incorrect card details, a spending limit on the card, or restrictions on online transactions that your bank applies by default. Check with your bank first, then contact support if the problem persists.

Can I upgrade or downgrade?

Upgrading: yes, at any time. It takes effect immediately, and your page link, your QR code and all your content stay exactly as they are. You are unlocking capability on top of what exists rather than starting over.

Moving to a lower plan: also possible, but note an important practical consequence — the new plan's limits apply afterwards. If you use ten links on a plan allowing ten and move to one allowing three, whatever exceeds the new limit may no longer be displayed.

So before downgrading, review what you actually use against the limits of the plan you intend to move to. Per-plan limits are in choosing the right plan.

What happens when a subscription ends?

Features tied to the paid plan stop when the subscription ends, and your account returns to the free plan's limits.

That means anything beyond those limits may no longer be displayed — a second card, extra links, or the company area if you were on a shop plan.

The practical point: if you intend to stop, take a copy of what you need first, and review what will be affected before you stop rather than after.

For anything specific to your own account, contact support before deciding rather than afterwards.

Do subscriptions renew automatically?

A question deserving clarity, because it concerns money leaving an account.

Subscriptions of this kind renew periodically by nature: monthly renews monthly and annual renews annually, or the service would stop at the end of each period.

Two things matter practically: knowing your next renewal date, and knowing how to stop renewal if you decide to. Check both in your account settings when you first subscribe, rather than when renewal approaches.

A simple administrative tip for business owners: set a calendar reminder a week before an annual renewal. That gives you a chance to review whether the plan still fits before another full year is charged.

Can a subscription be paused?

A question from seasonal businesses — those working defined seasons with quiet periods between them.

The arrangement available in most such cases is moving to a lower plan or to Free during the quiet period, then upgrading again when the season starts.

Note the effect: the lower plan's limits apply throughout the pause, so anything beyond them may not be displayed. That makes this suitable for anyone who can do without the advanced features temporarily, and unsuitable for anyone whose page is a daily working tool year-round.

Who pays, in a company?

An organisational point that causes confusion in smaller companies.

The subscription should sit on the company's account, not an employee's, and the payment card should preferably be a company card rather than a personal one.

The reason becomes obvious at the first change: an employee who subscribed with their personal card and then left leaves behind a subscription tied to them. Renewal can fail suddenly with nobody knowing why, and the company's pages stop working on an ordinary working day.

Settle this at the first subscription, because correcting it later means extra process at an inconvenient moment.

Is the free plan really free?

Yes. It is not a time-limited trial but a standing plan with clear limits: one card, three links, two templates, and basic figures.

Photo by Aidan Hancock on Unsplash

It requires no card details to begin.

That is deliberate: most people do not need more in their first month, and upgrading then becomes a decision based on real experience rather than promises.

Do I need a commercial registration to subscribe?

Not for the personal plans. Free and Pro are aimed at individuals: employees, freelancers, job seekers and consultants.

The shop plans are built for people running an actual business, and it is reasonable for them to have documentation available if needed — but the practical criterion for choosing is how you will use it rather than what registration you hold. Anyone showing a catalogue, opening hours and a location needs a shop plan; anyone introducing themselves needs a personal one.

Do prices change?

The prices shown on the pricing page are the reference at any given time, and that is the source to rely on before subscribing.

If you are reading this some time after publication, treat the figures here as indicative and check the pricing page to be sure.

Invoicing questions

Do I get an invoice? Yes, issued for each payment.

Can it be issued in the company's name? If your subscription is for a business, the billing details should be in the company's name rather than an individual's. Check your account details before your first payment, because correcting this afterwards is more involved than setting it correctly up front.

Who can access payment details on a company account? Subscription and billing permissions stay with the account owner and are not distributed, deliberately. Permission distribution is covered in permissions and user management.

The question people really ask: is it worth it?

No vendor answers this credibly, but it converts into a calculation you can run yourself.

Compare the annual subscription against what you spend today on whatever it replaces: how many times did you reprint cards or price lists last year, and what did each round cost?

Businesses that cost this carefully usually reach a clear answer in one direction or the other — an answer specific to them rather than to the market. The step-by-step method for running that calculation is set out in the printing-costs guide on this blog.

And if you are an individual who prints nothing, the question changes: does it recover opportunities you were losing? Anyone meeting clients weekly and losing some because their details never arrived already knows the answer from experience.

Where to find an answer not listed here

This article covers what recurs; your account may have its own circumstances.

For anything account-specific — a payment that did not complete, an invoice, a complicated upgrade — contact support with clear details: what you tried to do, what happened instead, and when.

For general questions about the features themselves, start with the dashboard tour on this blog.

With AurCard you can start free with no payment card, and upgrade when you reach an actual limit you need to pass — not before.