Subscription and Payment: Common Questions

Questions about subscriptions repeat, and five dominate. What is the billing cycle? Yearly, paid up front once a year. Which currency? Saudi riyals including VAT in Saudi Arabia, US dollars outside it. How do I pay? With mada, Apple Pay or a credit card through a Saudi payment gateway, with a tax invoice after every payment. Can I try it first? Every plan is paid; instead of a trial, every subscription carries a 14-day money-back guarantee. Do you store my card details? No — they are entered with the payment gateway directly. The rest of what gets asked is below.

How much is the subscription?

AurCard sells two plans for businesses:

• Business Basic: 549 SAR a year (about 46 SAR a month).
• Business Pro: 899 SAR a year (about 75 SAR a month).

What sets each apart is in which plan fits your business, and current prices are always on the pricing page.

Which currency are prices in, and do they include VAT?

In Saudi Arabia: Saudi riyals including VAT — the price you see is what you pay. Outside Saudi Arabia: US dollars.

If you pay with a card in another currency, your bank may apply its own exchange rate or conversion fee; that is between you and your bank.

Why yearly only?

Photo by Yohan Marion on Unsplash

Your business page, its printed stickers and your employees' cards are tools that work all year. A yearly subscription makes their cost one known figure once a year instead of a charge every month. There is no monthly cycle.

How does payment work, and is it secure?

You pay with mada, Apple Pay or a credit card through a Saudi payment gateway, not inside AurCard's own pages.

In practice your card details — number, expiry and security code — are entered with the gateway directly and never stored by us; all we receive is the last four digits, the card network and the expiry date, to show them to you. Activation is instant once you have paid.

If you see an error during payment, the common causes are few: incorrect card details, a spending limit, or restrictions on online transactions your bank applies by default. Check with your bank first, then contact support if it persists.

Do I get a tax invoice?

Yes, an invoice after every payment. If the subscription is for a business, make sure the billing details are in the business's name before the first payment; setting them right up front is easier than correcting them later.

Can I try it before paying?

Every plan is paid. Instead of a trial, every subscription carries a 14-day money-back guarantee from the date of payment: you build your page and really use it, and if it does not suit you, you ask for your money back. Details are in the refund terms. Before subscribing, you can also open real businesses' pages from the home page to see the result.

When does the subscription renew, and how do I manage renewal?

The subscription is yearly, and its renewal date and renewal status are shown in Settings → Billing, where you manage renewal. If you stop it, your subscription stays active until the end of the paid year.

A tip for business owners: set a reminder a week before renewal, so you can check the plan still fits before a new year starts.

Can I upgrade?

Yes, at any time. Upgrading adds capacity on top of what exists: your page link, your printed QR codes and your employees' cards stay exactly as they are.

Before upgrading, consider add-ons: if you need one more employee or one more branch than your plan includes, an extra employee is 179 SAR a year and an extra branch 299 SAR a year, bought from the dashboard when you need them.

What happens when a subscription ends?

The features tied to the subscription stop when it ends without renewal, and the smart sticker opens your business page for as long as its subscription is active. So if you intend to stop, review what will be affected and keep a copy of what you need before the year ends, not after — and contact support if your account has special circumstances.

How much is the smart sticker?

The NFC smart sticker is 74.75 SAR including VAT, paid once. You order it from the dashboard after subscribing, and it ships, printed in your shop's identity, to your business address.

Who should pay, in a company?

Photo by Aidan Hancock on Unsplash

The subscription should sit on the company's account, not an employee's, and the payment card should preferably be a company card. An employee who pays with a personal card and then leaves leaves behind a renewal tied to them, which can stop suddenly with nobody knowing why. Settle this at the first subscription.

Subscription and billing permissions stay with the account owner and are not handed to employees, deliberately. Permissions are covered in permissions and user management.

And subsidiaries?

If you add a branch under a different brand and it becomes a subsidiary company, it is billed to the parent company: one bill for the group.

Do prices change?

The reference at any time is the pricing page. The prices in this article are read from the system itself when the page opens, so they are the current prices, not figures typed on the day it was published.

Is it worth it?

No vendor can answer that credibly, but it turns into a calculation you can run: compare the yearly subscription with what you spend today on what it replaces — printing cards and menus, a website, a booking tool, a messaging tool. How many times did you reprint last year? The method is in reducing printing costs.

Where to find an answer not listed here

For anything specific to your account — a payment that did not complete, an invoice, a refund — contact support with clear details: what you tried, what happened, and when. For general questions about features, start with the FAQ.